Privacy Policy

Last updated: May 30, 2026

1. Introduction

This Privacy Policy explains how Synapse ("Synapse," "we," "us," or "our") collects, uses, stores, shares, and otherwise processes personal information when you use our mobile application and related services (collectively, the "Services").Synapse is an AI-powered relationship support service that helps users stay connected with the people who matter most through reminders, contextual conversation support, and planning tools for meaningful interactions.By using the Services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We collect information you provide directly to us, information you provide about other people through the Services, and certain information collected automatically when you use the Services.

A. Information you provide directly to usDepending on how you use Synapse, we may collect:nameemail addressusername or display namepassword and authentication credentialscontact and notification preferencesprofile informationprofile photos, avatars, images, and other uploaded contentmessages, prompts, notes, reminders, and other content you submitcommunications you send to usany other information you choose to provide

B. Information about the people you addSynapse is designed to help you manage and strengthen personal relationships. When you add someone to Synapse, you may store information about them, including:their namethe relationship label and how close you aretheir birthdayyour free-text notes and remindersinterests and topics you want to rememberthe date you last contacted thema history of interactions you choose to logYou enter this information manually. Synapse does not access, import, or upload your device's address book, and we do not collect phone numbers or social media handles. You are responsible for ensuring that you have the necessary rights and permissions to provide information about other individuals through the Services.

C. Subscription and payment informationSynapse offers an optional paid subscription. All purchases are processed by Apple through the App Store using your Apple ID — Synapse never sees, receives, or stores your full card number or billing details; Apple handles the entire transaction. We use RevenueCat to manage subscription status and validate purchase receipts on our behalf, identified only by a pseudonymous app-generated user identifier. We do not process donations.

D. Information collected automaticallyWe collect limited technical information needed to operate the app reliably:the platform (iOS)your device namethe app versioncrash and diagnostic logsWe do not use third-party analytics or advertising SDKs, we do not collect advertising identifiers, and we do not track you across other apps or websites.

E. Device permissionsSynapse requests only the permissions it needs, and only when you use the related feature:Photo Library — so you can choose a photo for a contact you've added. We access only the images you explicitly select.Push Notifications — if you opt in, so we can send the reminders and gentle nudges you've enabled.Synapse does not request or use Contacts, Camera, Bluetooth, or location-tracking permissions. You can manage or revoke permissions at any time through your device settings.

3. Sensitive Personal Information

We do not intentionally request or require sensitive personal information such as health data, biometric data, government-issued identifiers, political opinions, religious beliefs, sexual orientation, racial or ethnic origin, or similar categories of sensitive information.However, because Synapse includes free-text fields, uploads, and AI interactions, you may choose to provide personal information that could be considered sensitive. We ask that you do not submit sensitive personal information unless it is necessary and appropriate to do so.

4. How We Use Personal Information

We may use personal information for the following purposes:To provide and operate the Services — create and manage accounts, authenticate users, operate Synapse features, provide reminders, organize relationship data, and deliver the Services.To personalize your experience — tailor reminders, contextual suggestions, and app functionality based on your preferences and activity.To provide AI-powered features — support AI-based functionality, including contextual conversation support, text analysis, and AI-generated suggestions.To send reminders and push notifications — if you opt in, deliver the reminders and nudges you've enabled.To communicate with you — respond to support requests, answer questions, and send essential account and service messages (for example, sign-in verification codes, security notices, subscription or receipt confirmations, and changes to the app or this policy). These are not promotional and are necessary to provide the service.To maintain security and prevent misuse — secure accounts, detect suspicious behavior, prevent fraud, enforce our terms, and protect the Services.To improve and develop the Services — use diagnostic and crash information and feedback to monitor performance, fix issues, and improve Synapse.To comply with legal obligations — comply with applicable laws, regulations, legal processes, and enforceable governmental requests.To protect vital interests — in limited cases, where necessary to protect the safety or vital interests of a person.Synapse does not send marketing or promotional email newsletters.

5. Legal Bases for Processing

If you are located in a jurisdiction that requires a legal basis for processing personal information, such as the EEA, UK, or Switzerland, we may rely on the following legal bases:Performance of a contract — to provide the Services, manage your account, and fulfill our obligations to you.Legitimate interests — to improve the Services, understand usage trends, protect the Services, prevent fraud, and maintain security and reliability.Consent — where required by law or where you voluntarily provide optional information or permissions.Legal obligations — to comply with applicable law.Vital interests — where necessary to protect someone's safety or well-being.

6. Artificial Intelligence Features

Synapse offers features powered by artificial intelligence. To provide these features, we may share your inputs, outputs, prompts, messages, uploads, and related personal information with our third-party AI service provider, OpenAI, as necessary to operate the Services.These AI-based features may include:contextual conversation supporttext generationtext analysisAI-generated suggestionsrelationship-support assistancereminders and planning supportThese features are subject to the content policies, safety standards, and usage restrictions of the underlying AI provider, including OpenAI where applicable. Synapse may also apply operational, safety, legal, or abuse-prevention measures as necessary to provide and protect the Services. Please avoid submitting highly sensitive, confidential, or unnecessary personal information through AI interactions.Location lookups. When you type a city or location into a contact's details, that text is sent to OpenStreetMap / Nominatim to return matching place suggestions. Only the text you type is sent for this lookup — we do not access or transmit your device's GPS location.

7. When We Share Personal Information

We do not sell personal information. We share limited information with trusted providers who help us operate Synapse. Our providers are:Amazon Web Services (AWS) — cloud hosting, user authentication (via Amazon Cognito), database, and file storage. Data is stored in the United States.OpenAI — powers the app's AI features from the context you provide.Apple and RevenueCat — process and manage subscription purchases and receipts.Expo — delivers the push notifications you opt into.OpenStreetMap / Nominatim — provides city and location suggestions when you type a contact's location.Each provider receives only the information needed to perform its function. We may also share personal information:Business transfers — in connection with a merger, acquisition, financing, bankruptcy, sale of assets, or similar transaction.Legal compliance and protection — if required by law or if we reasonably believe disclosure is necessary to comply with legal obligations, respond to lawful requests, protect our rights, privacy, safety, or property, investigate fraud, abuse, or security incidents, or enforce our agreements.With your direction — when you request, direct, or otherwise authorize us to do so.

8. International Data Transfers

Synapse is based in the United States, and your information may be transferred to, stored in, or processed in the United States and other countries where our service providers operate.If you access the Services from outside the United States, your information may be transferred to countries that may not provide the same level of legal protection as your home jurisdiction. Where required, we use appropriate safeguards for international transfers, including the European Commission's Standard Contractual Clauses.

9. Data Retention

We retain personal information for as long as reasonably necessary to:provide the Servicesmaintain your accountfulfill the purposes described in this Privacy Policycomply with legal, tax, accounting, or regulatory obligationsresolve disputesenforce agreementsIn general, we retain personal information for as long as you maintain an account with us, unless a longer retention period is required or permitted by law. When personal information is no longer needed, we will delete it, anonymize it, or securely store it until deletion is possible.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, and destruction. However, no security measure is perfect, and we cannot guarantee absolute security.You are responsible for maintaining the confidentiality of your account credentials and using the Services in a secure manner.

11. Children's Privacy

Synapse is not directed to, or intended for, children under 13, and we do not knowingly collect personal information from children under 13. OpenAI's current terms and privacy policy likewise state that users must be at least 13, and that users under 18 must have a parent or legal guardian's permission to use the service.If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete that information. If you are under 18, you may use the Services only with permission from a parent or legal guardian. If you believe that a child under 13 has provided personal information to Synapse, please contact us at the email address listed below.

12. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:access personal information we hold about yourequest correction of inaccurate informationrequest deletion of your informationrequest a copy of your dataobject to or restrict certain processingwithdraw consent where processing is based on consentappeal a decision regarding a privacy request, where applicableWe may need to verify your identity before responding to your request.

13. U.S. State Privacy Rights

If you are a resident of a U.S. state that grants privacy rights under applicable law, you may have the right to:know whether we process your personal informationaccess your personal informationcorrect inaccuraciesdelete personal informationobtain a copy of personal information you providedopt out of certain uses of personal information where required by lawappeal a denial of your privacy requestWe do not sell personal information.

14. No Marketing Messages

Synapse does not send marketing or promotional emails, and we do not send SMS or text-message marketing of any kind. The only push notifications you receive are the reminders and nudges you have opted into, which you can turn off at any time in the app's settings or in your device settings. We may still send essential service or administrative messages, such as account notices and policy updates.

15. Uploaded Content and User Submissions

Synapse may allow you to upload profile images, photos, notes, prompts, and other content. You are responsible for the content you choose to upload or submit. Please avoid submitting information that is unnecessary, excessively sensitive, or that you do not have the right to provide.

16. Information About Other People

Synapse allows you to store personal information relating to other individuals, such as contacts, friends, family members, colleagues, or other connections. By submitting information about another person, you represent that you have the necessary rights, permissions, and lawful basis to provide that information for use in the Services.

17. Third-Party Services

The Services rely on third-party services, including Amazon Web Services (hosting, authentication, database, and storage), OpenAI (AI functionality), Apple and RevenueCat (subscriptions), Expo (push notification delivery), and OpenStreetMap / Nominatim (location suggestions). These third parties process information under their own terms and privacy policies. We encourage you to review their policies directly.

18. Do Not Track

Some browsers and devices offer "Do Not Track" settings. Because there is currently no uniform standard for responding to such signals, Synapse does not currently respond to Do Not Track signals.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we do, we will revise the "Last updated" date above and may provide additional notice where required by law. Your continued use of the Services after an update becomes effective means you acknowledge the revised Privacy Policy.

20. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, you may contact us at:Synapse 429 9th Ave Kirkland, WA 98033 United States Email: hovo.apinyan@gmail.com

21. How to Review, Update, or Delete Your Information

You may review, update, or delete personal information directly within the app through your account settings, including deleting your account and associated data. You may also request access to, correction of, or deletion of your personal information by contacting us at: hovo.apinyan@gmail.com

22. AI Notice

AI-generated outputs may sometimes be incomplete, inaccurate, or inappropriate for a given situation. You remain responsible for how you use AI-generated content and should exercise judgment before relying on such content, especially in legal, medical, financial, or safety-related contexts.

23. App Permissions Notice

Synapse uses only the Photo Library permission (to attach a photo to a contact you add) and Push Notifications (for reminders you opt into). It does not use Contacts, Camera, Bluetooth, or location services. We use any granted permission only as needed to provide the app's functionality, consistent with this Policy and your device-level permissions.